The system integration in the information and communication technologies functions as a key factor in the implementation process for big complex systems with end users.

This process covers an in-depth analysis of the customer business processes. It also presupposes a precise design of the system architecture in all of its aspects; an adequate selection of the system components; timely delivery, correct logistics and installation of the equipment; Project management and agreement of all amendments with the customer; training of personnel, software testing and adjusting on the spot in compliance with the approved terms of reference; warranty and after-warranty system support, very often with short response times for problems elimination, as the systems are critical in terms of the customer business processes.
 
In order to accomplish all of these tasks, the system integrating company must have highly qualified personnel in following areas:

• Business analysers
• System architects for the design of server complexes and information centres, design of structured cabling systems and communications infrastructure, for the development of software systems and for their integration with the existing ones.
• Service engineers and technicians performing the project engineering part.
• Project managers for the management of projects
• System administrators for the tuning of the network and server equipment and for the training of the customer specialists
• Program developers and testers for the development, installation and integration of the software solutions, as well as for the migration of the existing database.
• Experienced team leaders.

Kontrax, focusing on system integration as its core business, works with most of the global producers of information and communication equipment and software solutions. Our specialists are trained and certified by NEC, FSC, IBM, Acer, Canon, Kyocera Mita, Avaya, AlliedTelesis, Cisco, BrandRex, Microsoft, Oracle etc. Our potential to find solutions to implement big and complex projects are described in the numerous references.