Kontrax participates successfully in the installation of the information and telecommunications infrastructures of the telecom and utility sector companies.
The processes it supports are related with the automation of the service provided to a large number of the subscribers to these companies.
These are the processes related with establishing and maintaining the relations with the end customers - CRM systems.
The Contact centre solution developed by Kontrax, secures the automation of the customer contacts in all communication channels (telephone, fax, e-mail, SMS, chat).
The company addresses one of the most important structural systems of the companies from these sectors, namely – the Billing system – for setting up and management of accounts, invoice issuance and payment of public utilities services together with the printing processes, putting in envelops and distributing information to a huge number of subscribers.
Another significant system addressed by Kontrax is the Geographical Information System.
The degree of automation and optimization of these processes is a factor determining the quality of the provided services.
Kontrax is a company offering a set of services at the Bulgarian market and from this position it is well aware of and understands the needs of the telecommunications and utility companies which are some of the major service providers.
The supply of hardware, of office equipment, the provision of services and support are the traditional set of products and services Kontrax offers to its customers from the telecommunications, utility and energy sectors.
As a system integrator in the energy sector during the recent years Kontrax has received several excellent references for the installation of Cabling systems and Computer data management centres.
The information and communications infrastructure is one of the crucial driving factors for the successful companies and markets which is a requirement for these systems to be highly reliable. Kontrax recognizes these needs and finds solutions to the problems.
Therefore one of the directions for Kontrax to develop is the installation of remote emergency and disaster centres.
The successful joint business with our customers is the result of the experience with suppliers of Kontrax and of applying the best practices in both ways.
In the end of the day Kontrax and its partners – customers and suppliers alike – are satisfied with the joint work and the new tasks are a most welcome challenge.
Reference customers of Kontrax:
* Bulgarian Telecommunications Company;
* MobilTel;
* the National Electric Company;
* EVN.
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