Trade, Services, Tourism

KONTRAX has extensive experience in serving clients in the field of trade and services with comprehensive service and supply of ICT from one place.


Thanks to its well-developed trade and service network, the company offers fast, high-quality and reliable performance, as well as service maintenance and support at a national level.


Many of KONTRAX’s clients fully entrust the development and maintenance of their IT and communications infrastructures.


Trade, Services


  • Construction of SCS
  • Supply of furniture
  • Overall system integration
  • Licensing and license management
  • Construction of Call/Contact Centers
  • Implementation of ERP solutions
  • Implementation of BI solutions
  • Solutions for information security
  • Print optimization and management
  • ICT, audit and monitoring
  • Develop of custom software solutions
  • Document flow management
  • Construction and management of digital archives
  • Overall ICT support


KONTRAX is a leader in the construction and maintenance of Call/Contact Centers and the support of outsourcing companies.


The largest outsourcing companies in Bulgaria such as HP GDC, Mtel, Call Point, Sitel, AIG, Concentrix, TechExperts, AIG, etc. trust KONTRAX as their major provider of solutions for Call/Contact Centers and telephony. VMWare, Telerik, ActiveTrades, PaddyPower, Sitel, AIG also use KONTRAX’s ICT equipment.


The structured cabling systems and continuous power supply of Sitel, AIG, HP GDC, Lilly Drogerie are also the work of the company’s team.


The company is responsible for the management of Microsoft licenses for a number of companies, as well as for the overall functioning of ICT for commercial companies and chains at a national level, including Lilly Drogerie and Oriflame.


It performs print optimization and management of companies such as: Fox Channels, Oriflame, Lilly Drogerie, Huawei, Actavis and Billa.


It builds and delivers server and storage equipment, as well as complete data centers for companies such as Active Trades, BTV Media Group, Ballistic Cell, Innovative Software Solutions.




In the field of tourism, KONTRAX builds complete structured cabling systems in a number of hotels and resorts, including data and voice networks, access control, work time control, video surveillance.


An applicable hotel solution is the multimedia hotel information system implemented in the Graffit Gallery Hotel, Varna.


Smolyan Municipality
Smolyan Municipality

Delivery of electronic guides under the project “Momchilova Fortress – Myths Come Alive”

Yambol Municipality
Yambol Municipality

Interactive multimedia system

Sofia Tech Park
Sofia Tech Park

Supply of machinery, software and specialized equipment for the needs of the laboratory complex

BTV Media Group
BTV Media Group

Performance of a comprehensive IT audit of the current state of the IT infrastructure

State Enterprise Bulgarian Air Traffic Services Authority (BULATSA)
State Enterprise Bulgarian Air Traffic Services Authority (BULATSA)

Delivery of active network equipment for network architecture replacement and reorganization

Sitel Bulgaria
Sitel Bulgaria

Construction of low current and high current installations in Sitel, Varna city

EKO Bulgaria
EKO Bulgaria

Printing environment maintenance in the petrol stations of the chain EKO Bulgaria