Employment Agency (EA)

Project

Provision of out-of-warranty maintenance and repair of computers and peripherals for the needs of the Employment Agency and its territorial units.

Period of implementation

2014 - 2015

Solution

Service maintenance of all EA hardware, including diagnostics, repairs and replacement of spare parts of existing hardware.
More than 4,500 devices and systems to be maintained in more than 170 offices of the EA in the country.


The purpose of the project is the provision of out-of-warranty maintenance and repair of computers and peripherals in the EA territorial units.

 

Technical maintenance by KONTRAX includes the following activities:

  • Receiving and registration of failure notices
  • Deciding on the priority of implementation of the respective call, if several requests have been received simultaneously
  • Telephone advice
  • Site visit
  • Filling in a service card
  • Transportation to and from the respective EA unit
  • Diagnostics of the faulty device
  • Regular maintenance of devices, cleaning, testing, both as prescribed by the service organization and upon request by the EA
  • Repair / restoration of the device operability
  • Testing of technical devices for operability
  • Maintaining a card-index of service cards

In order to ensure quality implementation of services, KONTRAX has performed:

  • Receiving and registration of failure notices
  • Deciding on the priority of implementation of the respective call, if several requests have been received simultaneously
  • Maintaining a card-index of service cards (a document containing all attributes of the repaired technical device by request, declared and established failure, spare parts used and services rendered), service accountability. Receiving and servicing requests, confirming the acceptance of the request and submitting information on the expected date and time of visit.

Response time is 3 hours for district centers and 6 hours outside the district centers. Deadlines for repairs are up to 48 hours for district centers and up to 72 hours outside the district centers in the working time of the Employment Agency.

Employment Agency
Employment Agency

Post-warranty maintenance of public terminals (KIOSK)

Sofia Municipality
Sofia Municipality

Delivery of licenses for a one-year software and technical support of Novell licenses

General Labour Inspectorate
General Labour Inspectorate

Building the communication infrastructure

Smolyan District Administration
Smolyan District Administration

Creation of an info point system for external use on the territory of the Smolyan District

National Association of Municipalities
National Association of Municipalities

Delivery of office equipment and hardware under Lot 2

Registry Agency
Registry Agency

Delivery of a set of information equipment to build an emergency recovery data center (ERDC)

TARG BG
TARG BG

Delivery of hardware for the system of the Ministry of Finance under Lot 2

Geodesy, Cartography and Cadastre Agency
Geodesy, Cartography and Cadastre Agency

Technical assistance and hardware maintenance

Sofia Municipality
Sofia Municipality

Building a Contact Center (CALL.SOFIA.BG)

Social Assistance Agency
Social Assistance Agency

Complex post-warranty service maintenance and repair of computer, copier and peripheral devices / servers, desktops, monitors, peripherals and UPS

Bulgarian Posts
Bulgarian Posts

Provision of the right to use Microsoft Enterprise Subscription Agreement software products

Smolyan Municipality
Smolyan Municipality

Delivery of electronic guides under the project “Momchilova Fortress – Myths Come Alive”

National Expert Medical Commission
National Expert Medical Commission

Provision of computer and communication equipment

Ministry of Environment and Water
Ministry of Environment and Water

Delivery of communication equipment

Yambol Municipality
Yambol Municipality

Interactive multimedia system

Razgrad Municipality
Razgrad Municipality

Delivery of facilities, equipment and furniture for the project “Abrittus – Mysticism and Reality”

Patent Office of the Republic of Bulgaria
Patent Office of the Republic of Bulgaria

Delivery and Installation of Computer Equipment.

Ministry of Labour and Social Policy
Ministry of Labour and Social Policy

Delivery of computer equipment, computer components and office equipment (incl. computer components for upgrading of servers and computers)