Employment Agency

Project

Delivery by rent of 221 computer configurations /desktops with monitors/, 119 multifunction devices and 102 printers with network connectivity, and service maintenance for the entire term of the contract, including supplies, for the needs of the Employment Agency and its territorial units.


221 computers, monitors, system and office software, 119 MFDs, 102 A3 printers were rented under the contract and located at the offices of the EA in the country.


Period of implementation

2013 - 2015

Solution

The scope of the contract is the provision of computer systems Fujitsu Esprimo, monitors Fujitsu 24”, licenses for MS Windows operating systems and MS Office software, as well as peripherals, together with consumables needed for the entire contract period.
Delivery and installation of the systems was carried out within seven days of signing the contract, including the activation of licenses of the supplied software.

Technical warranty maintenance by KONTRAX includes the following activities:

receiving service requests, site visits, diagnostics, delivery of spare parts, repair of devices, maintenance every three months. Delivery of consumables and consumable spare parts amounting to more than 2 million copies per month.


In order to ensure quality implementation of services, KONTRAX has performed:

  • Receiving and registration of failure notices
  • Deciding on the priority of implementation of the respective call, if several requests have been received simultaneously
  • Regular maintenace of devices, cleaning, testing. Receiving and servicing requests, confirming the acceptance of the request and submitting information on the expected date and time of visit

 

The delivery of consumables and consumable spare parts for printers is being done within a period of 2 working days of the request.


Response time – up to one working day. Deadline for removal of a fault: no more than two working days within the working hours of the Employment Agency.

 

Employment Agency
Employment Agency

Post-warranty maintenance of public terminals (KIOSK)

National Association of Municipalities
National Association of Municipalities

Delivery of office equipment and hardware under Lot 2

Sofia Municipality
Sofia Municipality

Delivery of licenses for a one-year software and technical support of Novell licenses

Geodesy, Cartography and Cadastre Agency
Geodesy, Cartography and Cadastre Agency

Technical assistance and hardware maintenance

Smolyan Municipality
Smolyan Municipality

Delivery of electronic guides under the project “Momchilova Fortress – Myths Come Alive”

Razgrad Municipality
Razgrad Municipality

Delivery of facilities, equipment and furniture for the project “Abrittus – Mysticism and Reality”

Bulgarian Posts
Bulgarian Posts

Provision of the right to use Microsoft Enterprise Subscription Agreement software products

Ministry of Environment and Water
Ministry of Environment and Water

Delivery of communication equipment

Smolyan District Administration
Smolyan District Administration

Creation of an info point system for external use on the territory of the Smolyan District

Social Assistance Agency
Social Assistance Agency

Complex post-warranty service maintenance and repair of computer, copier and peripheral devices / servers, desktops, monitors, peripherals and UPS

Employment Agency (EA)
Employment Agency (EA)

Service maintenance of all hardware, including diagnostics, repairs and replacement of spare parts of existing hardware.

Yambol Municipality
Yambol Municipality

Interactive multimedia system

Ministry of Labour and Social Policy
Ministry of Labour and Social Policy

Delivery of computer equipment, computer components and office equipment (incl. computer components for upgrading of servers and computers)

TARG BG
TARG BG

Delivery of hardware for the system of the Ministry of Finance under Lot 2

National Expert Medical Commission
National Expert Medical Commission

Provision of computer and communication equipment

Patent Office of the Republic of Bulgaria
Patent Office of the Republic of Bulgaria

Delivery and Installation of Computer Equipment.

Registry Agency
Registry Agency

Delivery of a set of information equipment to build an emergency recovery data center (ERDC)