Employment Agency

Project

Post-warranty maintenance of the public terminals (KIOSK) bought under the project “Modernization of the Service Provision System”

Solution

Under the contract, 108 devices located in 108 offices of the EA in the country are to be maintained.

The aim is to maintain the high quality of the delivered equipment corresponding to modern information technologies, by professional maintenance of the Employment Agency’s equipment

Technical maintenance by KONTRAX includes the following activities:

Receiving service requests, site visits, diagnostics, delivery of spare parts, repair of devices, maintenance over a certain period of time. Proneness to failure analysis and suggestions for improving the level of availability and the manner of maintenance and operation of the kiosks.

In order to ensure quality implementation of services, KONTRAX has performed:

  • Receiving and registration of failure notices
  • Deciding on the priority of implementation of the respective call, if several requests have been received simultaneously
  • Maintaining a card-index of service cards (a document containing all attributes of the repaired technical device by request, declared and established failure, spare parts used and services rendered) for service accountability.
  • Receiving and servicing requests, confirming the acceptance of the request and submitting information on the expected date and time of visit.

Deadline for resolving a problem: no more than 3 hours and 15 minutes (in business hours) within the working hours of the Employment Agency.

 

Burgas Municipality
Burgas Municipality

Building a comprehensive information system for the work of Burgas Municipal Council

National Expert Medical Commission
National Expert Medical Commission

Provision of computer and communication equipment

Yambol Municipality
Yambol Municipality

Interactive multimedia system

Sofia Municipality
Sofia Municipality

Building a Contact Center (CALL.SOFIA.BG)

Registry Agency
Registry Agency

Delivery of a set of information equipment to build an emergency recovery data center (ERDC)

National Association of Municipalities
National Association of Municipalities

Delivery of office equipment and hardware under Lot 2

Social Assistance Agency
Social Assistance Agency

Complex post-warranty service maintenance and repair of computer, copier and peripheral devices / servers, desktops, monitors, peripherals and UPS

Sofia Municipality
Sofia Municipality

Delivery of licenses for a one-year software and technical support of Novell licenses

Ministry of Environment and Water
Ministry of Environment and Water

Delivery of communication equipment

Bulgarian Posts
Bulgarian Posts

Provision of the right to use Microsoft Enterprise Subscription Agreement software products

General Labour Inspectorate
General Labour Inspectorate

Building the communication infrastructure

Smolyan District Administration
Smolyan District Administration

Creation of an info point system for external use on the territory of the Smolyan District

Employment Agency (EA)
Employment Agency (EA)

Service maintenance of all hardware, including diagnostics, repairs and replacement of spare parts of existing hardware.

Geodesy, Cartography and Cadastre Agency
Geodesy, Cartography and Cadastre Agency

Technical assistance and hardware maintenance

Ministry of Labour and Social Policy
Ministry of Labour and Social Policy

Delivery of computer equipment, computer components and office equipment (incl. computer components for upgrading of servers and computers)