Teteven Municipality

Business needs

Teteven is a small town 110 km away from the capitol of Bulgaria - Sofia. Its municipality had a 2003 - based Active Directory, which not only was old and poorly managed, but also had some serious issues, because it had been attacked from the so-called “Ransomware”. This type of a software viral infections encrypts random files on the computer, making it impossible for them to be used by the owner or the system. Vital files, important for the replication of the Active Directory, were infected and therefore encrypted, which had caused the Active Directory (DNS and DHCP embedded) to malfunction and to become almost unusable. The situation had gone over the limits, when even the internet connectivity had been lost.

 

Solution


KONTRAX showed up immediately after the call for help from the mayor and the local IT administrator. KONTRAX sent a SWAT - Team of two Solution Architects, who traveled to the datacenter, resolved the issue and came back to the headquarters of KONTRAX within the same day. The networking issues and a wrong DNS configuration causing the error have both been resolved and the internet connectivity restored. Later on KONTRAX performed full migration of the Active Directory via designing a new Active directory forest and rehoming all the users and computers in it. This has been done, due to the great amount of replication issues the old AD had. During the coexistence phase the work process hadn’t been stopped for a single user. The migration has been done for a few days and after the migration the users were provided with installation of Kaspersky AntiVirus software in order future infections to be circumvented. All the correlating services have been migrated to the new domain and set to work in it. Many other changes and improvements have been done during this migration, all of them following strict Change management process. Such improvements include, but are not limited to: enabling and fine tuning of the DFSN and DFSR, centralized system for AntiVirus protection and implementation of a whole new process, managing the backups of the Domain Controllers and the most important servers. The old Domain controllers have not been demoted as per customer’s request. They shall be reused and redeployed in the new and clean Active Directory after reinstallation.

 

Geodesy, Cartography and Cadastre Agency
Geodesy, Cartography and Cadastre Agency

Technical assistance and hardware maintenance

Smolyan District Administration
Smolyan District Administration

Creation of an info point system for external use on the territory of the Smolyan District

Yambol Municipality
Yambol Municipality

Interactive multimedia system

TARG BG
TARG BG

Delivery of hardware for the system of the Ministry of Finance under Lot 2

Ministry of Environment and Water
Ministry of Environment and Water

Delivery of communication equipment

Sofia Municipality
Sofia Municipality

Building a Contact Center (CALL.SOFIA.BG)

Ministry of Labour and Social Policy
Ministry of Labour and Social Policy

Delivery of computer equipment, computer components and office equipment (incl. computer components for upgrading of servers and computers)

General Labour Inspectorate
General Labour Inspectorate

Building the communication infrastructure

Burgas Municipality
Burgas Municipality

Building a comprehensive information system for the work of Burgas Municipal Council

Social Assistance Agency
Social Assistance Agency

Complex post-warranty service maintenance and repair of computer, copier and peripheral devices / servers, desktops, monitors, peripherals and UPS

National Association of Municipalities
National Association of Municipalities

Delivery of office equipment and hardware under Lot 2

Employment Agency
Employment Agency

Post-warranty maintenance of public terminals (KIOSK)

Smolyan Municipality
Smolyan Municipality

Delivery of electronic guides under the project “Momchilova Fortress – Myths Come Alive”

Sofia Municipality
Sofia Municipality

Delivery of licenses for a one-year software and technical support of Novell licenses

Bulgarian Posts
Bulgarian Posts

Provision of the right to use Microsoft Enterprise Subscription Agreement software products

National Expert Medical Commission
National Expert Medical Commission

Provision of computer and communication equipment